Debrief · Priya, 34
Booked.
0/100
Sales call practice for personal trainers. Priya is on the line.
She wants to get fit. She isn't sure about you yet. Get her to a free session in three lines, then see your score.
Turn 1 of 3
Priya is talking
YOUHi Priya, it's Sam from the studio. You filled in our form last week.
Coach
Your talk time 0%
Calling
00:00/10:00
Ringing
Priya, 34Lapsed gym-goer · Medium
Fig. 1Every call, read back
You above the line, them below. Point anywhere on the call.
After every practice call, you get the whole ten minutes laid out. Drag across it to read what was said, and when.
Priya, 34 · Lapsed gym-goer · Medium
Booked Thu · 71/100
Time05:05
SpeakerYOU
Line
What stopped you going last time?
Your talk time 58%
Fig. 2The same call, marked up
The coach reads every line. Four of them mattered.
Point at a highlight to see why it counts. The last one is the one to fix.
- You · 00:12
Hi Priya, it's Sam from the studio. You filled in our form last week. Is now still a good time?
- Priya
Yeah, go on. I've looked at a few places.
- You · 03:12
So our packages start at forty a session, and twelve weeks works out cheaper.
- Priya
Right. Honestly, it felt like a lot of money.
- You · 05:05
What stopped you going last time?
- Priya
I'd started three times already. I always stop around week four.
- You · 07:40
Come in Thursday, free, and see if it feels different.
- Priya
Okay. Thursday works.
Fig. 3Six skills across thirteen calls
Thirteen reps, one shape. Watch it fill out.
Drag through one trainer's first thirteen practice calls and watch each skill grow.
Rep 13Rep 1
Rep13
71/100
Close is your lowest.
Fig. 4What you take into rep 14
Three lines of coaching. Nothing else to remember.
- Stop
Explaining prices before she asks about them.
03:12 - Continue
Asking what stopped her last time.
05:05 - Start
Offer the free session the moment she names the reason.
Rep 14
Try saying
That makes sense. Let's take money off the table for now. Come in Thursday, free, and see if it feels different.
Fig. 5Your first readout
Your first rep is nearly ready. Priya picks up first.
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